A review of 2018, a preview for what’s next: Blockchain in travel

Throughout 2018, PhocusWire brought you in-depth coverage of
some of the critical topics impacting travel, organized by a different theme
each month.

As we prepare for 2018 to end and a new year to begin, we are
revisiting each of these themes.

We’ll look back on key developments of the
past 12 months and look ahead, with additional perspective from the topical
experts we interviewed throughout the year.

We begin with blockchain, which we covered in-depth throughout February.

There are currently dozens of companies around the world
developing blockchain-based initiatives for the travel industry. Most of these efforts
align with one of four categories: distribution, loyalty, identity or
operations.

Upcoming in our year-end coverage will be a closer look at what
some of the travel blockchain startups have accomplished in 2018 and what they
have planned for the coming year.

But there is also substantial blockchain research and development
being done by established travel companies, including Travelport, Tui Group and
SITA. In February SITA Lab lead engineer Kevin O’Sullivan explained how
blockchain can be used to manage flight data
.

For our look ahead, SITA Lab program manager Sherry Stein
provides an update on blockchain for the air transport industry and her
predictions of what to expect in 2019.

Blockchain predictions – Sherry Stein, SITA Lab

The 2018 SITA Air Transport IT Insights revealed that 59% of
airlines will have blockchain pilots or research programs in place in 2018,
while 34% of airports are planning blockchain research and development programs
by 2021.

It’s clearly on the air transport industry’s agenda, but what impact
can we really expect blockchain to make in 2019? Here are my predictions.

Closer collaboration

As interesting a technology as it is,
‘blockchain for one’ doesn’t really make sense. If there’s only one
organization involved, it’s typically easier and cheaper to build solutions
with standard database technology.

Blockchain really comes into its own and
offers something new when you have more than one organization involved – some
level of distrust between the parties and a mutual desire to get rid of ‘the
middleman.’

The reality is that we won’t scratch the surface of the
potential benefits of blockchain until the air transport industry works
together more closely. Easy to say, not so easy to realize. The challenge of
setting up a multi-organization blockchain network is not trivial. Who sets it
up? How do we interact with it? What governance is needed?

To help facilitate a more collaborative approach to
innovation, SITA has set up the Aviation Blockchain Sandbox, a major industry
research project. SITA Lab is building a cloud-based blockchain network and
we’ll be allowing industry partners to access it.

We’re building some
reference-distributed apps and making them available on the network. To make it
easier for everyone to get started, we’re providing some Application
Programming Interfaces and a Software Development Kit to allow different
aviation organizations to interact.

I predict that blockchain will encourage the air transport
industry to collaborate at unprecedented levels, working hand in hand to
understand more about the potential of blockchain to support new models of
doing business in a decentralized ecosystem.

Flight information

The flight data problem is a well-known issue in the industry: there is no
single source of the truth and the data that does exist is not easily accessed
by all parties.

The reality is that a passenger’s phone might say one thing,
screens in the terminal another and airline staff’s computers a completely
different thing altogether.

Blockchain really comes into its own and offers something new when you have more than one organization involved – some level of distrust between the parties and a mutual desire to get rid of ‘the middleman.’

Sherry Stein – SITA Lab

As demonstrated by the FlightChain trial, flight information
is a blockchain use case that could transform the current status quo.

For the
trial, SITA Lab teamed up with British Airways, Heathrow, Geneva Airport and
Miami International Airport to demonstrate how flight information can be stored
on the blockchain to provide a single source of truth and shared control of
data by airlines and airports.

During the trial, there was just one single version of the
data relating to the status of a flight. Passengers phones, airport screens,
and staff’s laptops all matching up beautifully. The principle issue with the
trial was the complexity of setting it up and maintaining it.

I predict that we’ll see more demand for “single source of
truth” across all channels and the need for user-friendly solutions in 2019.

As
blockchain matures, it provides the means for allowing us to expand trials and
involve greater collaboration across a range of airports and airlines. This
could include everything from identity management to baggage information.

Blockchain and Internet of Things

The combination of blockchain and IoT holds huge potential to change the way we
work in the air transport industry.

The potent mixture is triggering exciting
new applications that will build trust, reduce costs, improve transparency and
provide critical security.

It can also streamline and facilitate the many
processes across the air transport industry’s ecosystem. Blockchain allows
organizations to leverage their IoT data and automate business processes
between partners without having to set up expensive, complex IT
infrastructures.

One such process is cargo management. SITA is working with a
strategic partner on a use case for cargo solution that tracks ULD containers
and records data on a blockchain.

The solution improves process efficiency and
cuts down on handling costs and lost cargo by giving stakeholders visibility of
ULDs status and location. Smart contracts will be integrated into the solution
enabling payment to be triggered once a ULD is delivered, optimizing the
shipping journey.

I predict blockchain will redefine the way the industry
approaches this and other complex areas in 2019. Many of the industry’s
processes remain paper-driven today and are now prime candidates for the move
to digital solutions.

Blockchain can add improved traceability and historical
records management; coupling this with IoT’s ability to capture environmental
conditions, location data and other important asset tracking can provide new
ways to add value.

Blockchain and biometrics

I predict we’ll begin to see blockchain ID management trials begin to emerge,
seizing on the joint power of biometrics and blockchain.

Biometric trials have demonstrated how the industry could
eliminate the need for passport and document checks across the whole journey.

The ability to leave your passport in your pocket may sound insignificant when
you think about each identity check in isolation but add them all up and it
becomes noteworthy. Also bear in mind how quickly our expectations evolve.

We
used to think waiting four to five seconds for a website to load was fast, but
now we’re impatient if it doesn’t load instantaneously.

Blockchain, teamed with
biometrics, could have the same effect on the passenger journey. We’ll get to a
point where instantaneous transactions at all identity check points become the
norm.

I predict we’ll begin to see blockchain ID management trials begin to emerge, seizing on the joint power of biometrics and blockchain.

Sherry Stein – SITA Lab

Another potential benefit of using blockchain as the basis
of identity management is that airports will be able to allocate resources more
intelligently and manage the flow of passengers on a more nuanced basis.

Every
time a traveler crosses a border or passes through an ID check at the airport,
it’s logged on the blockchain and enables them to build up trustworthy status.
Consequently, regular travelers would not need to go through the same laborious
checks week-in, week-out and resources can be more heavily focused on unknown
travelers.

IATA’s One Identity initiative has long sought to address
the challenge of paperless travel and a solution for single-token travel. SITA
has been an active participant in supporting these efforts.

Biometric solutions continue to become more common-place but
there is as yet no solution that allows a truly paperless journey from end to
end. When you leave the country, even if you use biometrics within the
departure airport, you must still show your passport upon arrival at the
destination country.

SITA joined the Sovrin network as a Founding Steward in July
2018 to accelerate its exploration into how a blockchain-enabled self-sovereign
identity solution that can be used in any airport anywhere in the world.

Be the first to comment

Leave a Reply

Your email address will not be published.


*


Privacy Policy

WideBitcoin.com is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not)

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you personalized offers* (from us and/or our carefully selected partners);
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 1 year.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:

  • facebook.com
  • google.com
  • bing.com
  • twitter.com
  • pinterest.com

Our business partners:

  • facebook.com
  • google.com
  • bing.com
  • twitter.com
  • pinterest.com

Connected third parties:

  • facebook.com
  • google.com
  • bing.com
  • twitter.com
  • pinterest.com

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Read more about cookies on our Cookie Policy

Contact Information

email: [email protected]

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.

You can configure your Internet browser, by changing its options, to stop accepting cookies completely or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of the WideBitcoin Websites or all functionality of the Services.

Please note that disabling these technologies may interfere with the performance and features of the Services.

You may also disable cookies on the WideBitcoin Sites by modifying your settings here:

Visitor comments may be checked through an automated spam detection service.

Last Update: May 25, 2018